Return Policy

Withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty within 15 days from the date of receipt of the products.
The CUSTOMER who intends to exercise the right of withdrawal must communicate it to Lilù exclusively by explicit declaration, which can be sent by e-mail to administration@liluatelier.com, completing the appropriate Return Form available in this page.
In case of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 15 days from the day in which he communicated to Lilù his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The items must be returned to Lilù Srls ℅ Trasgo Srl, Via Varallo, 28 - Fraz. Nibbia - 28060 San Pietro Mosezzo (NO), ITALY.
The direct costs of returning the products are charged to the CUSTOMER, they amount to €10 for Italy and €25 for other countries.
The goods must be returned intact, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached documentation. In no event will goods that have not been returned in perfect condition be replaced or refunded.
Without prejudice to the right to verify compliance with the above, Lilù will refund the amount of the products subject to withdrawal within a maximum period of 30 days starting from the day on which the returned goods are returned.
As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Lilù may suspend the refund until receipt of the goods or until the CUSTOMER demonstrates that he has sent the goods back to Lilù.

Size Change

In accordance with the legal provisions in force, the CUSTOMER has the right to request a change of size within 15 days from the date of receipt of the products.
The CUSTOMER who intends to exercise the right of withdrawal must communicate it to Lilù exclusively by explicit declaration, which can be sent by e-mail to administration@liluatelier.com, completing the appropriate Return Form available in this page.
In case of exercise of this right, the CUSTOMER is required to return the goods within 15 days from the day in which he communicated to Lilù his will to avail himself of the return option for size exchange to the same address referred to in the previous art. 7.
The direct costs of returning the products are charged to the CUSTOMER, they amount to €10 for Italy and €25 for other countries.
The items must be returned intact, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. In no event will goods that have not been returned in perfect condition be replaced or refunded.
Without prejudice to the right to verify compliance with the above, Lilù will proceed with the size change within a maximum period of 30 days (subject to availability verification) starting from the day the goods are returned.
As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Lilù may suspend the exchange of goods until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to Lilù.

Faults or defects of the product

Lilù Srls undertakes to deliver the goods, according to its quality standards, in excellent condition. The latter reflect the widespread quality standards for the reference product category. In the unlikely event that the CUSTOMER were to highlight defects, irregularities and/or defects in the product, the latter must notify Lilù within and no later than 15 days from the moment in which the goods were delivered, by means of an explicit declaration, which must be sent by e-mail to administration@liluatelier.com, completing the appropriate Return Form available in this page and taking care to specify the defect found.
The goods must be returned intact, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. In no event will goods that have not been returned in perfect condition be replaced or refunded.
Lilù Srls will evaluate the suitability of the product on the basis of what has been reported and in relation to its own quality standards and in relation to the widespread quality
standards for the reference product category. Should the presence of faults or defects in the product actually emerge, Lilù will replace the faulty and/or defective product within a maximum period of 30 days starting from the moment of receipt of the goods.
The product is understood to be flawed and/or defective in relation to its intrinsic
characteristics relating to the unused product, therefore, not dependent on the use and/or improper use by the CUSTOMER.
Lilù Srls is in no way responsible for the conduct and/or improper use of the garment by the customer. For purely explanatory and non-exhaustive purposes, it mentions: use of creams and lotions that can stain the garment, non-delicate washes, washes with products that tend to fade, tearing of the fabric and/or the application. Lilù Srls is not able to control the use and methods of use that the CUSTOMER may adopt in respect of the products once they are delivered, therefore it is only obliged to deliver the goods in excellent marketable condition, not being responsible for faults and/or defects attributable to the customer's use of the product.
Under no circumstances is Lilù Srls required to repair and/or replace the products used by the CUSTOMER.