These conditions are valid only between Lilù Srls, with registered office in Via Scavini, 4/B 28100 Novara (NO), owner of the brand and hereinafter referred to as "Lilù" and any person in Italy or in the European Union who makes online purchases on the website www.liluatelier.com hereinafter referred to as "CUSTOMER".

These conditions may be subject to modifications and the date of publication of the same on the site is equivalent to the date of entry into force.

These conditions govern purchases made on the website www.liluatelier.com, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, modified by Legislative Decree no. 21/2014 and by Legislative Decree 70/2003 on electronic commerce.

ARTICLE 1 – Object of the contract

With these general conditions of sale, Lilù sells and the CUSTOMER remotely purchases the tangible movable property indicated and offered for sale on the website www.liluatelier.com

The contract is concluded exclusively through the internet, by accessing the CUSTOMER at the address www.liluatelier.com and the creation of a purchase order according to the procedure provided by the site itself.

www.liluatelier.com undertakes to describe and present the items sold on the site in the best possible way. It should be noted that there may be some inaccuracies and/or some differences between the site and the real product as each garment is packaged by hand following the most ancient tailoring traditions of Made in Italy, therefore it is to be considered unique and original and any irregularity is characteristic intrinsic part of the product as well as an element of exclusivity.

The photographs of the products presented on www.liluatelier.com do not constitute a contractual element, as they are only representative.

Prior to the online purchase of the product (with the simultaneous obligation to pay in full) the CUSTOMER is required to express, in point and click mode, his consent to these conditions of sale, which in this way are assumed to be recognized and approved also pursuant to articles 1341 and 1342 of the Civil Code, together with the provisions governing the procedures for registering, accessing, browsing and using the website www.liluatelier.com

The Customer expressly authorizes Lilù Srls to use his e-mail address and the data entered by the customer on the website www.liluatelier.com in relation to the activities inherent to the contract and to any sending of information.

ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005

Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods.

Before the conclusion of the purchase contract and before the validation of the order with "payment obligation", the CUSTOMER is informed about:

• total price of the goods including taxes, with details of shipping costs and any other costs;
• terms of payment;
• term within which Lilù undertakes to deliver the goods;
• conditions, terms and procedures for exercising the right of withdrawal or size exchange, pursuant to art. 7 and 8 of these conditions;
• information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal and/or size change and/or repairs;
• commercial sales and after-sales conditions of Lilù;
• processing of personal data;

The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to Lilù, the geographical address, e-mail address.

ARTICLE 3 – Conclusion and effectiveness of the contract

CUSTOMERS who intend to purchase on www.liluatelier.com declare that they have accepted the privacy policy, these general conditions, as well as that the personal data requested and entered in the appropriate areas are true as well as correct, assuming full responsibility for the information provided. In the event of changes, the CUSTOMER is required to promptly inform the Company.

After the conclusion of the order follows the sending by Lilù to the CUSTOMER of an e-mail confirming the order, however the sales contract is considered completed following the crediting of the price paid by the CUSTOMER to Lilù Srls.  

The order confirmation e-mail contains the CUSTOMER's and the order data. The CUSTOMER undertakes to verify the correctness of the personal data contained therein.

The CUSTOMER has the option to cancel the order placed no later than one hour after receiving the confirmation email by writing to administration@liluatelier.com

ARTICLE 4 - Availability of products

Product availability refers to actual availability at the time the CUSTOMER places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of several users on the site, the products could be sold to other CUSTOMERS before the order is confirmed.

Even after sending the order confirmation email sent by Lilù, there may be cases of partial or total unavailability of the goods. In this case Lilù undertakes to produce in the shortest possible time the product ordered by the customer to whom notice will be given that the time of shipment could exceed 30 days.

In no case can Lilù be held responsible for delays in the shipment caused by the delay in the supplies of the raw materials it processes. In the event of their absolute unavailability, Lilù will reimburse the CUSTOMER  exclusively the amount paid by the latter at the time of the order within 15 days from the moment of knowledge of the absolute unavailability of the aforementioned raw materials.

If the CUSTOMER requests the cancellation of the order, within the term referred to in art. 3, Lilù will refund the amount paid within 15 days from the day Lilù became aware of the customer's decision to terminate the contract.

ARTICLE 5 - Methods of payment

Any payment by the CUSTOMER can only be made by means of  PayPal, credit card, credit card via PayPal or bank transfer.

Lilù, at any time and without any foreclosure, can activate promotions and/or discounts on its website. This occurs, from time to time, by making particular promotional codes with a limited duration identifiable and/or by providing for automatic scouting. To use a promotional code, and obtain the relative advantage, it will be necessary to report it, before payment, in the area dedicated to it. The system will automatically activate the relevant promotion and/or discount.

ARTICLE 6 – Prices

All the sales prices of the products indicated on the www.liluatelier.com website are expressed in Euros and/or in the chosen currency and include VAT. Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before making the payment.

The CUSTOMER accepts Lilù right to modify its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by Lilù to CUSTOMER.

Shipments outside the European Union are not possible at the moment.

In the event of an IT, manual, technical, or any other kind of error that could lead to a substantial, unexpected change in the public sale price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the customer will be refunded to you.

ARTICLE 7 – Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty within 15 days from the date of receipt of the products.

The CUSTOMER who intends to exercise the right of withdrawal must communicate it to Lilù exclusively by explicit declaration, which can be sent by e-mail to administration@liluatelier.com, completing the appropriate Return Form available in the Return Policy page.

In case of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within15 days from the day in which he communicated to Lilù his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The items must be returned to Lilù Srls ℅ Trasgo Srl, Via Varallo, 28 - Fraz. Nibbia - 28060  San Pietro Mosezzo (NO), ITALY.

The direct costs of returning the products are charged to the CUSTOMER, they amount to €15 for Italy and €35 ​​for other countries.

The goods must be returned intact, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached documentation. In no event will goods that have not been returned in perfect condition be replaced or refunded.

Without prejudice to the right to verify compliance with the above, Lilù will refund the amount of the products subject to withdrawal within a maximum period of 30 days starting from the day on which the returned goods are returned.

As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Lilù may suspend the refund until receipt of the goods or until the CUSTOMER demonstrates that he has sent the goods back to Lilù.

ARTICLE 8 – Size change

In accordance with the legal provisions in force, the CUSTOMER has the right to request a change of size within 15 days from the date of receipt of the products.

The CUSTOMER who intends to exercise the right of withdrawal must communicate it to Lilù exclusively by explicit declaration, which can be sent by e-mail to administration@liluatelier.com, completing the appropriate Return Form available in the Return Policy page.

In case of exercise of this right, the CUSTOMER is required to return the goods within 15 days from the day in which he communicated to Lilù his will to avail himself of the return option for size exchange to the same address referred to in the previous art. 7.

The direct costs of returning the products are charged to the CUSTOMER, they amount to €15 for Italy and €35 ​​for other countries.

The items must be returned intact, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. In no event will goods that have not been returned in perfect condition be replaced or refunded.

Without prejudice to the right to verify compliance with the above, Lilù will proceed with the size change within a maximum period of 30 days (subject to availability verification) starting from the day the goods are returned.

As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Lilù may suspend the exchange of goods until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to Lilù.

ARTICLE 9 - Faults or defects of the product

Lilù Srls undertakes to deliver the goods, according to its quality standards, in excellent condition. The latter reflect the widespread quality standards for the reference product category. In the unlikely event that the CUSTOMER were to highlight defects, irregularities and/or defects in the product, the latter must notify Lilù within and no later than 15 days from the moment in which the goods were delivered, by means of an explicit declaration, which must be sent by e-mail to administration@liluatelier.com, completing the appropriate Return Form available in the Return Policy page and taking care to specify the defect and/or defect found and the request for replacement.

The goods must be returned intact, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. In no event will goods that have not been returned in perfect condition be replaced or refunded.

Lilù Srls will evaluate the suitability of the product on the basis of what has been reported and in relation to its own quality standards and in relation to the widespread quality standards  for the reference product category. Should the presence of faults or defects in the product actually emerge, Lilù will replace the faulty and/or defective product within a maximum period of 30 days starting from the moment of receipt of the goods.

The product is understood to be flawed and/or defective in relation to its intrinsic characteristics relating to the unused product, therefore, not dependent on the use and/or improper use by the CUSTOMER.

Lilù Srls is in no way responsible for the conduct and/or improper use of the garment by the customer. For purely explanatory and non-exhaustive purposes, it mentions: use of creams and lotions that can stain the garment, non-delicate washes, washes with products that tend to fade, tearing of the fabric and/or the application.

Lilù Srls is not able to control the use and methods  of use that the CUSTOMER may adopt in respect of the products once they are delivered, therefore it is only obliged to deliver the goods in excellent marketable condition, not being responsible for faults and/or defects attributable to the customer's use of the product.

 In particular, it is important to highlight that the product is delicate due to the lace applications and, consequently, the possibility that some stitches come undone, although unlikely, is unfortunately always possible, therefore it should never be considered a defect and/or defect of the product but a possibility normal subject to quick and easy resolution by the CUSTOMER. Lilù Srls, therefore, is not obliged to carry out this kind of repairs.

Under no circumstances is Lilù Srls required to repair and/or replace the products used by the CUSTOMER.

ARTICLE 10 - Method of delivery

Lilù Srls can’t accept orders for delivery worldwide, but just inside the EU.

The products will be shipped by express courier to the address indicated by the CUSTOMER at the time of the order no later than 30 working days from the date of crediting the payment to Lilù by the CUSTOMER. Lilù Srls assumes no responsibility for the loss, tampering or breakage of the product/s purchased and any delays in delivery by the shipping companies.

ARTICLE 11 – Liability

Lilù Srls assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even when dependent on malfunctions and disservices of the internet and/or of the e-commerce platform used, in the event that able to execute the order within the time frame stipulated in the contract. Likewise Lilù is not responsible for damages, disservices and/or delays directly attributable to its suppliers of services and/or raw materials.

ARTICLE 12 - Access to the site

The CUSTOMER has the right to access the site to consult the online showcase and make purchases.

No other use, in particular commercial and/or reproduction, of the site, its content and the products published therein is permitted.

ARTICLE 13 - Copyright

Lilù Srls has the exclusive ownership of all parts of the site www.liluatelier.com, such as by way of example only, logos, images, texts, contents: it follows, in application of Law 22.04. 1941 n° 633 (Law on copyright), the absolute prohibition of commercial use by third parties, total or partial reproduction, reworking and transmission in any form and in any way. 

Every present and/or future image and/or product inserted and marketed on the website www.liluatelier.com was conceived and created by Lilu Srls which is the exclusive owner and sole holder of the relative economic exploitation rights.
Therefore, each product is subject to copyright law and its copying and reproduction is prohibited, even if in mere terms of similarity as in any case such as to cause confusion in the public.

In case of violation of the prescribed prohibitions, Lilù Srls will be free to take legal action to protect any disregarded right, including compensation for damages suffered.

ARTICLE 14 - Privacy and Cookies 

The website www.liluatelier.com uses "cookies". Cookies are electronic files that record information relating to the CUSTOMER's browsing on the site (pages consulted, date and time of consultation, etc.) and which allow Lilù to offer a personalized service to its customers.

Lilù Srls informs the Client of the possibility of deactivating the creation of such files, by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.

ARTICLE 15 – Integrity

These General Conditions of Sale consist of all the clauses that compose them. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such pursuant to the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

ARTICLE 16 - Applicable law and competent court

These General Conditions of Sale are subject to Italian law.

Any dispute that does not find an amicable and competent solution is the court of Novara (NO), ITALY.

In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.

Terms & Conditions of sale updated to May 2023